Privacy Policy
Last updated: February 2026
1. Introduction
1DocExtract ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered document extraction and automation services.
2. Information We Collect
We collect information in the following ways:
- Account Information: Name, email address, company name, and billing information when you create an account.
- Document Data: Documents you upload for processing, which are processed securely and deleted according to your retention settings.
- Usage Data: Information about how you use our services, including API calls, features accessed, and performance metrics.
- Technical Data: IP address, browser type, device information, and cookies for service optimization.
3. How We Use Your Information
We use collected information to:
- Provide and maintain our document extraction services
- Process and analyze documents as requested
- Improve our AI models and service quality
- Send service updates and support communications
- Ensure security and prevent fraud
- Comply with legal obligations
4. Data Security
We implement industry-standard security measures including AES-256 encryption at rest and in transit, SOC 2 compliant infrastructure, regular security audits, and strict access controls. Your documents are processed in isolated environments and are not used to train our models without explicit consent.
5. Data Retention
Uploaded documents are automatically deleted after processing unless you configure longer retention. Account data is retained for the duration of your account plus any legally required retention period. You can request deletion of your data at any time.
6. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Port your data to another service
- Object to certain processing
- Withdraw consent
7. HIPAA Compliance
For healthcare customers, we offer Business Associate Agreements (BAAs) and maintain HIPAA-compliant processing procedures. Contact us for details on our healthcare-specific data handling practices.
8. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Email: privacy@1docextract.com
Phone: (833) 722-5800